Privacy Policy

Last updated: [25-07-2026]

1. Who We Are

Buddy1AM is operated by Innerly Technologies ("Buddy1AM", "we", "us", "our"), based in India. This policy applies to the Buddy1AM website, web app, and related services (together, the "Service").

2. Information We Collect

2.1 Information you provide

• Account details — email address, and OTP verification during sign-up (or guest sign-in without a persistent identity)
• Conversations with the AI companion, mood check-ins, and journal entries you choose to save
• Messages exchanged with peer listeners, where applicable
• Any information you submit through support, feedback, or listener application forms

2.2 Information collected automatically

• Device and usage data (browser type, approximate location from IP, pages visited, session timestamps)
• Cookies or local storage used to keep you signed in and remember preferences

3. How We Use Your Information

• To provide and personalise the AI companion and peer listener experience
• To maintain conversation history and emotional memory features you opt into
• To operate our in-app safety layer, including detecting language that may indicate risk to your wellbeing, so we can surface supportive resources
• To improve the Service, including AI response quality and product reliability
• To train and improve our AI companion model over time, using conversation data with your personally identifying details (such as name, email, and other direct identifiers) removed or excluded
• To communicate with you about your account or the Service
• To meet legal obligations

4. How We Share Information

We do not sell your personal data. We share information only with:

• Service providers who process data on our behalf under contractual confidentiality obligations, including our backend/database provider (Supabase), AI processing provider (OpenAI), and hosting provider (Hostinger)
• Peer listeners, limited to what's necessary for the conversation you initiate with them
• Legal authorities, where required by law, or where we believe in good faith it's necessary to protect someone's safety

5. Data Retention

We retain chat history, mood check-ins, and journal entries for as long as your account is active, or until you delete them. Guest sessions may be retained for a shorter period. You can request deletion of your account and associated data at any time.

6. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data or account
• Withdraw consent for optional features (such as saved conversation history)
• Lodge a grievance with our Grievance Officer (below)

7. Data Security

We use industry-standard safeguards, including access controls and row-level security on our database, to protect your data. No system is completely secure, and we encourage you to avoid sharing sensitive identifying details (like full legal name or address) in chat where not necessary.

8. Children's Privacy

Buddy1AM is intended for users aged 18 and above. We do not knowingly collect data from anyone under 18.

9. A Note on Emotional Support

Buddy1AM is designed to be a supportive presence, not a licensed mental health service. If our in-app safety layer detects language suggesting you may be in crisis, we may show you information about professional helplines. This is a supportive measure, not clinical intervention, and does not create a doctor-patient or therapist-client relationship.

10. Changes to This Policy

We may update this policy from time to time. We'll update the "last updated" date above and, for material changes, notify you through the app.

11. Contact & Grievance Officer

For privacy questions, data requests, or grievances, contact us at:

• Email: [support@buddy1am.com]
• Grievance Officer: [Saurav Pandey, sauravpandey@innerlytechnologies.com]